Frequently Asked Questions
What is AERON?
AERON is a pioneering brand dedicated to innovative vacuum and dryer technology, delivering high-performance solutions for both residential and commercial spaces. Our products are meticulously designed with advanced engineering and user-friendly features, ensuring powerful, effortless cleaning and drying.
Where can I buy AERON products?
You can conveniently purchase AERON products directly from our official website, theaeron.com. Explore the AERON Pro 3 and our range of accessories, all available with seamless online ordering and fast worldwide shipping, bringing top-quality cleaning solutions right to your doorstep.
What is maintenance like with the AERON Pro 3?
Maintaining the AERON Pro 3 is hassle-free, thanks to its user-centric design. Equipped with washable filters and straightforward controls, this vacuum minimises maintenance time, allowing you to enjoy a consistently clean environment with minimal effort.
How do I use the AERON Pro 3?
Vacuum Mode:
Prepare the Vacuum:
Ensure that the HEPA filter and vacuum attachment is securely fastened.
Choose Attachments:
Select from a variety of attachments tailored for specific cleaning tasks.
Begin Vacuuming:
Start the AERON Pro 3 and clean your desired areas.
Drying Mode:
Prepare the Dryer:
Detach the filter and vacuum attachment.
Attach Dryer Nozzle:
Affix one of the dryer nozzles to the back of the device.
Activate Drying:
Start the AERON Pro 3 and proceed with your drying tasks.
How can I contact AERON customer support?
Our dedicated customer support team is available 24 hours, 7 days a week to assist with any inquiries you may have. For prompt assistance, please reach out to us at support@theaeron.com. We’re here to ensure that your experience with AERON is seamless and fully supported.
How long can the AERON Pro 3 run on a full charge?
The AERON Pro 3 delivers up to 40 minutes of powerful, consistent cleaning on a full charge, allowing you to tackle multiple areas in a single session without interruption.
AERON Pro 3 FAQs
What accessories come with the AERON Pro 3?
Every AERON Pro 3 includes a premium hard case and a versatile set of eight attachments designed to enhance both vacuuming and drying functions. These specialised tools enable you to customise your cleaning experience, effectively addressing a wide variety of surfaces and hard-to-reach areas.
How do I use the dryer function?
To use the dryer function, attach one of the included dryer attachments to the back of the AERON Pro 3. Be sure to remove both the filter and vacuum attachment beforehand for optimal drying performance.
Is the AERON Pro 3 easy to clean?
Absolutely! The AERON Pro 3 is designed for easy maintenance. With a twist-off spout, you can quickly dispose of collected dust and dirt. Its removable dustbin and washable filter allow for thorough cleaning, making it hassle-free to keep your vacuum in top condition.
Does the AERON Pro 3 work effectively on pet hair?
Yes, the AERON Pro 3 excels at removing pet hair. Its powerful suction and specialised brush attachment effortlessly lift pet hair from carpets, upholstery, and various surfaces. Plus, its advanced filtration system captures pet dander and allergens, ensuring a cleaner, healthier environment for you and your pets.
What is the 50-Day Risk Free Trial - Satisfaction Guarantee?
At AERON, we stand firmly behind our products because your satisfaction is our top priority! If you’re not completely happy with your purchase, please contact our customer service team at support@theaeron.com to initiate a return request. Terms and conditions apply, so please refer to our complete 50-Day Risk Free Trial - Satisfaction Guarantee policy for full details.
What is the 1-Year Warranty?
The AERON 1-Year Limited Warranty guarantees that your AERON Pro 3 is free from defects in materials and workmanship for one year from the purchase date. This warranty is valid for the original purchaser and covers repairs or replacements at AERON’s discretion. To claim warranty service, contact us at support@theaeron.com with proof of purchase. Terms and conditions apply, so please refer to our complete warranty policy for full details
HEPA Filters FAQs
What is a HEPA Filter?
A HEPA filter, or High Efficiency Purification Adapter, is a superior filtration system that allows the AERON Pro 3 to capture up to 99.7% of fine particulate matter, including allergens, dust, and microscopic pollutants. This advanced filtration promotes cleaner air quality in your home, making it particularly beneficial for individuals with allergies or respiratory concerns.
What are the benefits of using HEPA Filters?
Using a HEPA vacuum filter in your AERON Pro 3 significantly enhances cleaning efficiency by capturing 99.7% of fine particles, such as dust, pollen, and pet dander. This results in effective removal of dirt and allergens, creating a healthier home environment, especially for those with sensitivities.
Where can I purchase replacement HEPA filters?
Replacement HEPA filters can be conveniently purchased at theaeron.com. We are committed to providing easy access to high-quality components, ensuring you can maintain the superior performance of your AERON Pro 3.
How do I clean the HEPA Filter?
Cleaning the HEPA filter in your AERON Pro 3 is straightforward and involves four simple steps:
Remove the Filter:
Carefully detach the HEPA filter from the vacuum according to the user manual.
Tap or Shake:
Gently tap or shake the filter to eliminate any loose dust and debris.
Wash:
If necessary, rinse the filter under cool water and allow it to dry completely in a well-ventilated area before reinstalling.
Reinstall:
Once dry, securely place the filter back into the vacuum to ensure its effectiveness.
How often should I change the filter?
The frequency of changing your AERON vacuum’s HEPA filter depends on usage. We generally recommend checking and cleaning reusable filters every 1-3 months to maintain efficient operation and extend the life of your vacuum.
Is a HEPA filter necessary for the AERON Pro 3?
While the AERON Pro 3 can operate without a HEPA filter, using one is highly recommended for optimal performance. The HEPA filter enhances cleaning efficiency by trapping fine particles, ensuring that your vacuum performs at its best. Operating without it may reduce suction power and overall effectiveness.
Track Orders FAQs
Do you provide international shipping?
Yes, we proudly offer international shipping to all countries, ensuring our valued customers worldwide can easily access and enjoy the exceptional quality of AERON products.
How long does shipping take?
After processing and fulfilling your order, worldwide shipping typically takes 3 to 7 business days. We are committed to providing a prompt and efficient shipping experience, so you can start enjoying your AERON Pro 3 as soon as possible.
How can I track my order?
To track your order, simply enter your unique tracking number, your order number and email into our dedicated track orders page available on our official website. This feature allows you to monitor your shipment's progress and stay informed about its estimated delivery date.
When will I receive my tracking number?
You will receive your tracking number shortly after your order has been processed and fulfilled, ensuring you can begin tracking your shipment promptly.
Where can I find my tracking number?
Your tracking number will be included in the email confirmation you receive from AERON after placing your order. This email serves as a comprehensive resource for tracking your shipment, providing all necessary details. If you have any questions, our customer support team is always available to assist you.