1 Year Warranty

AERON 1-Year Limited Warranty Policy

 

 

At AERON, we stand behind the exceptional quality of our products. 

The AERON Pro 3 comes with a 1-Year Limited Warranty, designed to give you peace of mind. This warranty guarantees that your product is free from defects in materials and workmanship for one year from your purchase date. It’s our commitment to you, the original purchaser, ensuring that your AERON experience remains seamless and satisfying.

 

What Does Our Warranty Cover?

If your AERON Pro 3 encounters any defects during the warranty period, we’ve got you covered! Depending on the nature of the issue, AERON will:

  • Repair your product using new or refurbished parts, ensuring it operates like new.
  • Replace your product with a new or equivalent model if a repair isn’t feasible.

Rest assured, any repaired or replacement product will be covered for the remainder of your original warranty period or for thirty (30) days—whichever offers you the greatest protection.

Claiming Your Warranty Service. To initiate a warranty claim, simply reach out to our dedicated customer support team at support@theaeron.com. Please provide your proof of purchase along with a detailed description of the issue you're facing. Our knowledgeable team is ready to assist you through troubleshooting and will work diligently to find the best solution for you.

Exclusions and Limitations

While we want to support you fully, there are certain conditions that are not covered under our warranty:

 

  • Cosmetic Damage: Scratches, nicks, and stains that don’t affect functionality.

 

  • Consumable Parts: Items like batteries unless the damage arises from a defect.

 

  • Third-Party Products: Damage caused by using non-AERON products.

 

  • External Damage: Issues resulting from accidents, misuse, or natural events (e.g., floods, fires).

 

  • Improper Use: Damage incurred from operating outside of AERON's recommended guidelines.

 

  • Unauthorised Modifications: Alterations made without our written consent.

 

Governing Law

This warranty policy is governed by the laws of Australia, ensuring fairness and transparency in every transaction.

 

Limitation of Damages

While we strive to provide you with the highest quality products and services, AERON cannot be held liable for any consequential, incidental, special, or punitive damages, including loss of profits, business losses, or loss of use related to this warranty.

 

Have Questions?

We’re here to help! If you have any inquiries regarding our warranty or need assistance, don’t hesitate to contact our support team at support@theaeron.com. Your satisfaction is our priority, and we’re committed to ensuring your AERON experience is nothing short of exceptional.