Terms Of Service
Last Updated: 06/11/2024
Welcome to AERON! The following Terms and Conditions ("Terms") establish the legal framework governing your access to, use of, and engagement with our products and services, which encompass the AERON Pro 3 vacuum and blower along with any associated HEPA filters or accessories related to the Product (hereinafter collectively referred to as the "Products"). By initiating a purchase, utilising, or otherwise accessing our Products, you expressly signify your acceptance of, and compliance with, these Terms in their entirety. Should you find yourself in disagreement with any aspect of these Terms, we implore you to refrain from purchasing or utilising our Products, as continued use constitutes your binding acceptance of these stipulations.
1. Acceptance of Terms
In accessing or utilising our services and Products, you are hereby acknowledging that you have thoroughly read, comprehended, and irrevocably agreed to be bound by these Terms and our Privacy Policy, which is hereby incorporated into these Terms by reference and is to be interpreted in conjunction with them. This acceptance is an integral component of the contractual relationship between you and the Company, whereby any failure to adhere to the stipulated conditions may result in the termination of your access to our Products and associated services.
2. Definitions To facilitate clarity within these Terms, the following definitions shall apply:
"Product" shall encompass the AERON Pro 3 vacuum and blower, any affiliated HEPA filters, accessories, and services rendered by the Company, collectively forming the subject matter of these Terms.
"User" shall refer to any individual or entity that engages in the purchase, utilisation, or any form of interaction with the Product.
"Warranty" signifies the limited warranty provided by the Company as delineated in Section 7 of these Terms, which outlines the specific conditions and limitations applicable to the Product.
3. Eligibility
In order to procure our Products, it is imperative that you possess a minimum age of 18 years and hold the requisite legal capacity to enter into binding agreements. By proceeding to place an order, you represent and warrant that you fully satisfy these eligibility requirements and agree to comply with all applicable laws and regulations governing such transactions. This assertion is crucial as it ensures that all parties are operating under the assumption of legal accountability, thereby fostering a secure transactional environment.
4. Product Description
The AERON Pro 3 has been meticulously engineered and designed as a state-of-the-art 2-in-1 vacuum and blower, aimed at delivering unparalleled efficiency in the cleaning and drying of vehicles. We undertake to provide accurate product descriptions and specifications; however, it is important to note that we do not guarantee the absolute accuracy or completeness of any information provided. Variations in product appearance, functionality, and performance may occur and should be anticipated, as such discrepancies do not constitute a breach of these Terms.
5. Ordering and Payment
All orders placed through our platform are subject to acceptance by the Company, and we expressly reserve the right to refuse or cancel any order at our discretion for reasons including, but not limited to, product availability issues, inaccuracies in pricing or product descriptions, or any reasonable suspicion of fraudulent activities. In order to finalise an order, full payment for the Products must be rendered at the time of order placement. Any failure to complete the payment process may result in the cancellation of the order and forfeiture of any rights associated therewith.
6. Shipping and Delivery
While we make every effort to ensure timely delivery of our Products, it is essential to understand that the Company shall not be held liable for any delays that may arise as a result of third-party carriers or other circumstances that lie beyond our reasonable control. It is also pertinent to note that all sales are deemed final, and we do not provide any domestic shipping options for any of our Products. Consequently, once an order has been placed, the User assumes full responsibility for the successful receipt of the Products.
7. Limited Warranty
The Company extends a limited warranty for the AERON Pro 3, which encompasses defects in materials and workmanship under conditions of normal use for a specified period of 50 days from the date of purchase. It is crucial to recognize that this warranty explicitly excludes coverage for damage arising from misuse, neglect, abuse, or any unauthorised modifications made to the Product or its associated HEPA filters. Users must adhere to all guidelines and usage instructions provided by the Company to maintain the validity of this warranty.
8. Limitation of Liability
To the maximum extent permissible under applicable law, the Company disclaims any and all liability for indirect, incidental, consequential, or punitive damages that may arise from the use of, or inability to use, the Product, irrespective of whether we have been advised of the potential for such damages. Our total liability in relation to the Products shall be strictly limited to the total purchase price of the Product, thus capping any financial recovery to the original amount paid for the Product.
9. Indemnification
By utilising our Products, you agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) that may arise out of or in connection with your use of the Product, any breach of these Terms, or any infringement of any third-party rights, thereby protecting the Company from potential legal repercussions.
10. Intellectual Property
All content, trademarks, and other intellectual property associated with the Company and the Products are the exclusive property of the Company or its licensors. Users are expressly prohibited from utilising, reproducing, or distributing any of the Company’s intellectual property without obtaining prior written consent. Any unauthorised use may result in legal action taken against the offending party.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law principles. Any disputes arising from or relating to these Terms shall be adjudicated in the competent courts of Victoria, Australia. Both parties hereby consent to the exclusive jurisdiction and venue of.
12. Changes to Terms
The Company reserves the right to modify these Terms at any time at its sole discretion, with or without prior notice to Users. Any amendments will become effective immediately upon posting the revised Terms on our website. Users are encouraged to periodically review these Terms to stay informed of any changes. Continued use of the Products following the posting of changes constitutes your acceptance of such modifications, and any failure to review the Terms does not absolve Users of their obligation to comply with the latest version.
13. Severability
In the event that any provision of these Terms is found to be unenforceable or invalid, such provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions shall remain in full force and effect. This ensures that the remaining terms of the agreement continue to govern the relationship between the User and the Company.
14. Entire Agreement
These Terms constitute the entire agreement between you and the Company regarding the use of the Products and supersede any prior agreements or understandings, whether written or oral, that may have related to the subject matter herein. Any modifications or amendments to these Terms must be made in writing and signed by both parties to be considered valid.
15. Contact Information
For any inquiries, concerns, or clarifications regarding these Terms, you are encouraged to reach out to us at the following contact information:
Email: support@theaeron.com
Returns policy
RETURNS
You have 50 days from delivery to request a return. Items must be in original condition and packaging, with proof of purchase. We do not accept returns based on a change of mind; please refer to our Hygiene First Return Policy for details. To start a return, contact us at support@theaeron.com. Items returned without authorization will not be accepted.
DAMAGES AND ISSUES
Inspect your order upon delivery. If you find defects, damages, or incorrect items, notify us immediately for resolution.
HYGIENE FIRST RETURN POLICY
Due to hygiene concerns, we do not accept returns for change of mind. Acceptance of such returns is at our discretion and may incur a restocking fee.
EXCHANGES
For quick exchanges, return your item, and once accepted, place a new order.
RETURN SHIPPING
Customers are responsible for return shipping costs.
PRODUCT MARKINGS
Your product may not have the "AERON" marking. This does not affect quality or warranty. A missing marking is not grounds for a return.
REFUNDS
We’ll notify you once we’ve received your return and inspect it. If approved, refunds are processed to your original payment method within 10 business days. Contact us if you haven’t received your refund after 15 business days
Privacy Policy
Effective Date: 06/11/2024
This Privacy Policy outlines how AERON ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at theaeron.com (the "Site"), utilise our services, purchase products such as the AERON Pro 3, or otherwise interact with us (collectively, the "Services"). By accessing or using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms outlined herein, please refrain from using our Services.
1. Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by updating the "Last Updated" date at the top of this Privacy Policy and posting the revised policy on our Site. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.
2. Information We Collect
2.1. Personal Information We Collect Directly from You
We collect personal information that you voluntarily provide to us when you engage with our Services. This may include but is not limited to:
Contact Information: Your name, email address, mailing address, and phone number.
Order Information: Details related to your orders, including billing and shipping addresses, payment information (such as credit card details), and order history.
Account Information: Your username, password, and any security questions and answers associated with your account.
Customer Support Information: Information you provide when you communicate with us for support or inquiries, including any messages sent through our Services.
Preferences and Interests: Information regarding your preferences for our Services and your engagement with our communications.
2.2. Information We Collect Automatically
When you visit our Site, we automatically collect certain information about your device and your interaction with our Services. This may include:
Usage Data: Information such as your IP address, browser type, operating system, pages viewed, time spent on pages, links clicked, and other analytics related to your use of the Site.
Cookies and Tracking Technologies: We use cookies, pixels, and similar tracking technologies to enhance user experience, analyse site traffic, and gather information about how you interact with our Services. For more information about cookies and how to manage them, please refer to our Cookies Policy.
2.3. Information We Obtain from Third Parties
We may receive information about you from third parties, such as:
Service Providers: Third-party vendors that assist us in operating our Site, providing services, or conducting our business, such as payment processors, fulfilment partners, and data analytics providers.
Marketing Partners: Partners with whom we may collaborate to deliver advertisements tailored to your interests or to conduct marketing campaigns.
3. How We Use Your Personal Information
We may use the information we collect for various purposes, including but not limited to:
Providing Services: To process your transactions, fulfil your orders, manage your account, and deliver the products and services you request, including the AERON Pro 3.
Communication: To communicate with you regarding your orders, account management, customer support, and to send you updates about our products and services.
Marketing and Advertising: To send you marketing communications and promotional offers, as well as to personalise your experience and deliver targeted advertising based on your preferences.
Security and Fraud Prevention: To monitor, detect, and prevent fraudulent or unauthorised activities, ensuring the security of your personal information and our Services.
Legal Compliance: To comply with applicable laws, regulations, and legal requests, and to enforce our terms of service.
4. How We Disclose Your Personal Information
We may share your personal information with third parties under the following circumstances:
Service Providers: We may share your information with trusted third-party vendors who perform services on our behalf, including payment processing, order fulfilment, data analysis, and customer support.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of that business transaction.
Legal Obligations: We may disclose your information in response to subpoenas, court orders, or other legal processes, or when we believe in good faith that disclosure is necessary to protect our rights or the rights of others.
Consent: We may share your personal information with third parties if you have given us your explicit consent to do so.
5. User-Generated Content
Our Services may allow you to submit user-generated content, such as product reviews or comments. Please be aware that any content you submit may be publicly visible and accessible to other users. We cannot control how others may use the information you share in these public areas, and we are not responsible for the privacy or security of your user-generated content.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files that are stored on your device when you visit our website. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may limit your ability to use certain features of our Services.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
Access: You have the right to request access to the personal information we hold about you.
Correction: You can request to correct any inaccurate personal information.
Deletion: You have the right to request that we delete your personal information under certain circumstances.
Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
Withdrawal of Consent: If we process your personal information based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided below. We may need to verify your identity before processing your request.
8. International Data Transfers
Your personal information may be transferred to, stored, and processed in countries outside of your own, including Australia and other jurisdictions where our service providers are located. We will take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable laws.
9. Children's Data
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action to delete such information.
10. Security of Your Information
We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
AERON Support
Email: support@theaeron.com
Address: 189 Queens Street,
Melbourne, VIC 3000, Australia
Shipping
Effective Date: 06/11/2024
This Privacy Policy outlines how AERON ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at theaeron.com (the "Site"), utilise our services, purchase products such as the AERON Pro 3, or otherwise interact with us (collectively, the "Services"). By accessing or using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms outlined herein, please refrain from using our Services.
1. Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by updating the "Last Updated" date at the top of this Privacy Policy and posting the revised policy on our Site. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.
2. Information We Collect
2.1. Personal Information We Collect Directly from You
We collect personal information that you voluntarily provide to us when you engage with our Services. This may include but is not limited to:
Contact Information: Your name, email address, mailing address, and phone number.
Order Information: Details related to your orders, including billing and shipping addresses, payment information (such as credit card details), and order history.
Account Information: Your username, password, and any security questions and answers associated with your account.
Customer Support Information: Information you provide when you communicate with us for support or inquiries, including any messages sent through our Services.
Preferences and Interests: Information regarding your preferences for our Services and your engagement with our communications.
2.2. Information We Collect Automatically
When you visit our Site, we automatically collect certain information about your device and your interaction with our Services. This may include:
Usage Data: Information such as your IP address, browser type, operating system, pages viewed, time spent on pages, links clicked, and other analytics related to your use of the Site.
Cookies and Tracking Technologies: We use cookies, pixels, and similar tracking technologies to enhance user experience, analyse site traffic, and gather information about how you interact with our Services. For more information about cookies and how to manage them, please refer to our Cookies Policy.
2.3. Information We Obtain from Third Parties
We may receive information about you from third parties, such as:
Service Providers: Third-party vendors that assist us in operating our Site, providing services, or conducting our business, such as payment processors, fulfilment partners, and data analytics providers.
Marketing Partners: Partners with whom we may collaborate to deliver advertisements tailored to your interests or to conduct marketing campaigns.
3. How We Use Your Personal Information
We may use the information we collect for various purposes, including but not limited to:
Providing Services: To process your transactions, fulfil your orders, manage your account, and deliver the products and services you request, including the AERON Pro 3.
Communication: To communicate with you regarding your orders, account management, customer support, and to send you updates about our products and services.
Marketing and Advertising: To send you marketing communications and promotional offers, as well as to personalise your experience and deliver targeted advertising based on your preferences.
Security and Fraud Prevention: To monitor, detect, and prevent fraudulent or unauthorised activities, ensuring the security of your personal information and our Services.
Legal Compliance: To comply with applicable laws, regulations, and legal requests, and to enforce our terms of service.
4. How We Disclose Your Personal Information
We may share your personal information with third parties under the following circumstances:
Service Providers: We may share your information with trusted third-party vendors who perform services on our behalf, including payment processing, order fulfilment, data analysis, and customer support.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of that business transaction.
Legal Obligations: We may disclose your information in response to subpoenas, court orders, or other legal processes, or when we believe in good faith that disclosure is necessary to protect our rights or the rights of others.
Consent: We may share your personal information with third parties if you have given us your explicit consent to do so.
5. User-Generated Content
Our Services may allow you to submit user-generated content, such as product reviews or comments. Please be aware that any content you submit may be publicly visible and accessible to other users. We cannot control how others may use the information you share in these public areas, and we are not responsible for the privacy or security of your user-generated content.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files that are stored on your device when you visit our website. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may limit your ability to use certain features of our Services.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
Access: You have the right to request access to the personal information we hold about you.
Correction: You can request to correct any inaccurate personal information.
Deletion: You have the right to request that we delete your personal information under certain circumstances.
Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
Withdrawal of Consent: If we process your personal information based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided below. We may need to verify your identity before processing your request.
8. International Data Transfers
Your personal information may be transferred to, stored, and processed in countries outside of your own, including Australia and other jurisdictions where our service providers are located. We will take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable laws.
9. Children's Data
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action to delete such information.
10. Security of Your Information
We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
AERON Support
Email: support@theaeron.com
Address: 189 Queens Street,
Melbourne, VIC 3000, Australia
50 Day Risk-Free Trial,
Satisfaction Guarantee
At AERON, we believe in the exceptional quality and performance of our products, and your satisfaction is at the heart of everything we do.
That’s why we’re thrilled to offer you our 50-Day Risk-Free Trial - Satisfaction Guarantee.
We want you to explore and enjoy the remarkable capabilities of the AERON Pro 3 with complete peace of mind.
What Is the 50-Day Risk-Free Trial?
When you bring home the AERON Pro 3, you’re not just purchasing a state-of-the-art vacuum and blower; you’re embarking on a 50-day journey to discover the transformative power of clean.
We invite you to put the AERON Pro 3 to the test in your own environment. If, for any reason, it doesn’t meet your expectations, simply let us know, and we’ll guide you through the return process for a full refund.
How to Initiate a Return
Decided the AERON Pro 3 isn’t quite the right fit for you? No problem! Contact our friendly customer service team at support@theaeron.com. To ensure a smooth process, please have your order details ready. Our team is here to support you every step of the way.
Eligibility and Conditions
While we want you to love your purchase, please keep in mind the following important terms
Trial Period: Your 50-day risk-free trial begins on the day your AERON Pro 3 arrives. To be eligible for a full refund, returns must be initiated within this window.
Product Condition: To qualify for a return, the AERON Pro 3 should be in the same pristine condition you received it in, complete with all original accessories and packaging. Any signs of damage or excessive wear may impact your eligibility for a refund.
Hygiene Policy: We prioritise the health and safety of our customers; therefore, we do not accept returns based on change of mind. This ensures that every AERON product meets our strict hygiene standards from production to delivery.
Your Satisfaction Matters
Your experience with AERON is paramount to us. We want you to feel supported and confident in your purchase. If you have any questions or require assistance throughout your trial period, please don’t hesitate to reach out to our dedicated customer service team at support@theaeron.com. We’re here to ensure your journey with AERON is exceptional!
AERON 1-Year Limited
Warranty Policy
At AERON, we stand behind the exceptional quality of our products.
The AERON Pro 3 comes with a 1-Year Limited Warranty, designed to give you peace of mind. This warranty guarantees that your product is free from defects in materials and workmanship for one year from your purchase date. It’s our commitment to you, the original purchaser, ensuring that your AERON experience remains seamless and satisfying.
What Does Our Warranty Cover?
If your AERON Pro 3 encounters any defects during the warranty period, we’ve got you covered! Depending on the nature of the issue, AERON will:
Repair your product using new or refurbished parts, ensuring it operates like new.
Replace your product with a new or equivalent model if a repair isn’t feasible.
Rest assured, any repaired or replacement product will be covered for the remainder of your original warranty period or for thirty (30) days—whichever offers you the greatest protection.
Claiming Your Warranty Service. To initiate a warranty claim, simply reach out to our dedicated customer support team at support@theaeron.com. Please provide your proof of purchase along with a detailed description of the issue you're facing. Our knowledgeable team is ready to assist you through troubleshooting and will work diligently to find the best solution for you.
Exclusions and Limitations
While we want to support you fully, there are certain conditions that are not covered under our warranty:
Cosmetic Damage: Scratches, nicks, and stains that don’t affect functionality.
Consumable Parts: Items like batteries unless the damage arises from a defect.
Third-Party Products: Damage caused by using non-AERON products.
External Damage: Issues resulting from accidents, misuse, or natural events (e.g., floods, fires).
Improper Use: Damage incurred from operating outside of AERON's recommended guidelines.
Unauthorised Modifications: Alterations made without our written consent.
Governing Law
This warranty policy is governed by the laws of Australia, ensuring fairness and transparency in every transaction.
Limitation of Damages
While we strive to provide you with the highest quality products and services, AERON cannot be held liable for any consequential, incidental, special, or punitive damages, including loss of profits, business losses, or loss of use related to this warranty.
Have Questions?
We’re here to help! If you have any inquiries regarding our warranty or need assistance, don’t hesitate to contact our support team at support@theaeron.com. Your satisfaction is our priority, and we’re committed to ensuring your AERON experience is nothing short of exceptional.
